The Queensland government will develop a Digital Government Framework for using digital channels as the preferred means of delivering services to the public under a strategic roadmap released today.
The GoDigitalQld Queensland Digital Economy Strategy and Action Plan, released today, advocates the development of a digital-first approach that dovetails with previous state government commitments on to service delivery.
Late last year the state government released its One-Stop Shop plan 2013-18 which outlined an approach to service delivery that would make online transactions the first option for agencies and make it possible to use a single log-in to access a range of services.
Through the One-Stop Shop plan the government has said it will bring 100 new services online by the end of this calendar year, and 200 by the end of next year.
The state government’s ICT strategy 2013-17 action plan, released in August, included the development of digitally enabled service channels and implementing whole-of-government multi-channel capabilities.
GoDigitalQld advocates “customer-centric government” through offering personalisation of online government services, “tele-enabled delivery, open data, digital records management and preservation, and greater adoption of social media/collaboration platforms to inform policy responses and design of services.”
“We have already delivered on our promise to open up government data for public use with more than 800 datasets available on the Open Data Portal, which will help people use government data to create business opportunities and mobile applications, making Queensland more connected,” IT minister Ian Walker said in a statement.
“We are also making access to government information and services simpler and easier than ever before through our One-Stop Shop initiative, that’s providing Queenslanders with more self-service options which can be accessed through digital devices, anywhere, anytime.”
The Digital Government Framework will be developed by the Department of Science, Information Technology, Innovation and the Arts with an estimated completion scoping work by June 2015.
GoDigitalQld also includes developing guidance on workforce mobility for government agencies and staging a “flexible work centres trial” for state public sector staff in Brisbane’s CBD.
In addition to pushing forward changes to service delivery, strategic objectives in GoDigitalQld include identifying state government regulations and processes that could act as fetters on the development of the digital economy and setting up a ‘Queensland Digital Business Collaboration Group’ to “set strategic priorities, coordinate actions and share content/resources to benefit Queensland businesses.