TPG has withdrawn its fibre-to-the-basement (FTTB) products while it moves to comply with a new licence condition imposed by the federal government.
"On 14 December 2014, we were advised of a regulation that precludes us from selling our FTTB products after 1 January 2015 unless we have taken certain steps," the notice states.
"There has been insufficient time to complete those steps before 1 January so until we complete the required changes we are required to remove our FTTB products from sale."
The web page invites people to register their interest in receiving FTTB services.
A spokesperson confirmed that TPG intends to offer FTTB services again.
The regulation the notice refers to is a licence condition that mandates the structural separation of telcos that own and operate 'superfast' broadband networks — networks capable of delivering 25Mbps+ speeds to retail customers.
The new licensing arrangements were a response by the government to an Australian Competition and Consumer Commission investigation that found TPG had not breached 'anti-cherrypicking' rules that were designed to protect the National Broadband Network rollout.
Communications Minister Malcolm Turnbull launched a public consultation on the licence condition in October.
The licence condition came into effect at the start of 2015 and forces carriers to offer wholesale services on a non-discriminatory basis.
From the new financial year, carriers subject to the condition will need to have separate wholesale and retail companies.
"TPG will be reintroducing its FTTB retail plans as well as its wholesale offering in the not too distant future," a spokesperson for the telco said.
Correction: The original version of this article incorrectly named the Australian Communications and Media Authority as being responsible for investigating TPG's FTTB rollout.