A dedicated and hard-working IT team is finally rewarded for its loyalty after a new CEO acts on the results of an internal audit
Stories by Anonymous
Y2K had come and gone, and in February of 2000 I was summarily laid off with a group of about 150 other folks, none of us aware that we'd been secretly hired as temp help in case Y2K went badly. It was 3 days before my son was born, and I needed a job (I mean, have you seen the COBRA rates?). I took the first thing that was offered and started the following week with an IT consulting outfit. It was a lot more driving than I wanted, and the clients were never closer than 50 miles from me, but it was a job, and I was still looking. After about three months, I had another offer coming together from somewhere else and was looking forward to a change when I was dispatched to a business that was a compound first name. I'll change the name, but it was like "JoeBob." I'd heard the name but was unfamiliar, and after the long haul there, I was surprised to find a big hole in the ground.
In 1995, before I began my IT career, I briefly worked in physical security for a national insurance company. I monitored the cameras, logged reports from patrol officers, made keycards for new employees, and generally dealt with whatever came up.
In the late 90s I worked for a midsize ISP in the midwestern United States. Like any ISP at that time, we had dialup service, which meant we had a consumer-oriented tech support number. A friend of one of my co-workers was hired for dialup tech support. We'll call him Jake. He had some computer experience but no specific qualifications to do more than what he was hired to do.
In the mid '90s, I was working at a regional ISP, covering about half a dozen states as a systems engineer. Everything in the company ran on trouble tickets. Support issues, customer provisioning, even the sales people used the trouble ticket system to handle their order processing.