Telstra Global expanded further into business cloud services, announcing a Virtual Contact Centre (VCC) powered by contact centre technology provider IPscape. The deal is for Asia but rollout in Australia is planned shortly.
Stories by Adam Bender
Tellers at ASB Bank in New Zealand are providing financial advice to customers over Facebook and attracting interest from around the globe. ASB opened the world’s first Facebook-based virtual bank branch in September 2010 and soon plans an upgrade to its mobile app allowing customers to send payments direct to Facebook friends.
Lithium Technologies opened a Sydney office dedicated to improving Australia and New Zealand enterprises’ response to customers on social media.
The arrival of Amazon Web Services in Sydney is due to make a deep impact on the Australian market, predicted THINK Education IT director, Andy Donaldson. Amazon announced the opening of its first Australian data centre earlier this month.
Transfield and Silcar denied a report that they had pulled out of the next round of NBN construction deals. <I>The Australian Financial Review</I> reported Wednesday that Silcar and Transfield had decided against participating due to “delays caused by poor planning.”
Australians are receiving better prices than Americans on mobile phones, according to a study by WhistleOut. The comparison website analysed plan prices for the Samsung Galaxy S3 in Australia, the US, UK and New Zealand.
Vodafone has targeted the end of the year to complete rollout of its new mobile network supporting HSPA+ and 4G LTE. The carrier said the $1 billion, 2-year investment would result in better mobile coverage, increased data speeds and better network reliability.
Data outages plagued the Vodafone mobile network Tuesday morning.
Optus plans to spend $2 billion over the next two years on 4G services in an effort to take on Telstra. A SingTel official revealed the plan in an interview with <I>The Australian Financial Review</I>.
In a Telstra-dominated wireless market, competitors may see the upcoming 700 MHz auction as an opportunity to win customers from the telecom giant, analysts said.
Enterprise and government customers will have access to SAP’s products onthe cloud through an alliance signed by Telstra and SAP. Accenture will help deliver the products.
SingTel and Optus will provide funding and other support for startups in Sydney and Melbourne, under an Australian seed program.
The Digital Dividend auction for spectrum highly sought by Australian wireless carriers will occur in April 2013, said Senator Stephen Conroy, minister for broadband, communications and the digital economy. The auction will determine who gets Australia’s 700MHz and 2.5GHz spectrum after TV broadcasters shut off analog broadcasts at the end of 2014.
Microsoft Surface tablets should make a splash in the business market, especially given the trend of employees bringing their own devices to work, analysts told Computerworld Australia.
The Department of Immigration and Citizenship sought fully managed mainframe and other services in a request for tender.