Stories by John Colbert, global telecom expense management product management at IBM

Top 5 criteria to assure the successful rollout of a global telecom expense management initiative

The use of telecommunications within large organizations has increased significantly as the business ecosystem of customers, partners and employees has become more complex and globally intertwined. This changing environment now requires investment in a plethora of technologies to successfully conduct business and manage relationships. In response, many organizations have started either to establish or consider a telecom expense management (TEM) initiative.