Stories by Keith Nealon, president and general manager of the cloud division of ShoreTel

What the NSA and business (should) have in common

Regardless of where you sit on the privacy vs. security spectrum regarding the controversy over the NSA collecting telephony metadata for millions of phone calls, the situation has made one thing clear: telephony metadata can be valuable. In fact, now is a good time to evaluate (or create) a system for internally gathering and making the most out of this important, but often overlooked information source.