Stories by By Gina Murphy, Executive Vice President, TriCore Solutions

What to consider when negotiating a hybrid cloud SLA

Service Level Agreements (SLA) serve as a roadmap and a warranty for cloud services offerings. All cloud providers offer standard, one-size-fits-all SLAs that cover availably, performance, security, disaster recovery, response times, compliance and termination. This may be adequate for pure cloud applications, however standard SLAs fall short when it comes to hybrid cloud deployments.

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