High-tech analyst Scott Steinberg, author of the book Netiquette Essentials, offers ideas for navigating social media networks with grace and discusses the crucial role CIOs play in promoting -- and enforcing -- good behavior online.
Stories by Mary K. Pratt
How four organizations tapped into fast-moving advances in mobile technology to crank up the functionality of their existing customer offerings.
Noah Consulting is a completely virtual company -- its 89 employees live and work in various cities and states nationwide. But those 89 people say they feel completely connected with and supported by their colleagues and supervisors, and that's a big part of the reason why, for the second year in a row, the consultancy was named the No. 1 small employer on Computerworld's list of the 100 Best Places to Work in IT.
When it comes to videoconferencing, Daniel Post Senning would like to remind you the game is yours to win -- or lose. "Your ability to handle and manage [videoconferencing] tools says something about your professional brand and who you are," says Senning, author of <a href="http://www.amazon.com/gp/product/B00BNPI7FQ/ref=as_li_qf_sp_asin_il_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=B00BNPI7FQ&linkCode=as2&tag=emilypostcom-20">Emily Post's Manners in a Digital World, Living Well Online</a> and spokesperson with The Emily Post Institute. And that includes not just your technical savvy, but your social skills as well, Senning says.
Mike Samaras has worked steadily in IT for a decade, starting when he was 17 and fresh out of high school.
<strong>Thaddeus Arroyo,</strong> president of technology development at AT&T, believes IT leaders must show their organizations how technology will transform both how they do business and how they engage with customers.
As head of digital marketing for the 2013 Indian movie Chennai Express, Shailja Gupta needed to work social media channels to optimize interest in the film. She teamed with Persistent Systems in Pune, India, to analyze social media content. "Just looking at numbers doesn't really help. How you use those numbers for your own strategy is what matters," she says.
Founded in 2011, SwiftIQ needed to expand its computing capacity quickly. But instead of building out its own infrastructure, it turned to Google's Cloud Platform for storage, support for long-running processes and the ability to handle unpredictable scale.
Hoping to give its clients a comprehensive view of the information they need to make decisions in the financial markets, Thomson Reuters five years ago rolled out a homegrown financial analysis tool called Eikon.
For Grant Nowell, it's the people that make VMware a great employer. "I work with smart, passionate individuals who share a common vision," he says, adding that the camaraderie gives him and his colleagues "energy to work through complex problems."
Brian A. Haugabrook, interim CIO at Valdosta State University in Georgia, deployed analytics tools that enable faculty and staff to identify students who need extra help. The effort paid off with higher graduation rates.
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Whirlpool CIO Mike Heim is taking IT, and all the other business units, in a new direction. Heim is moving the company, with its 69,000 global employees, to http://www.computerworld.com/s/article/9247616/4_things_to_do_now_to_get_ready_for_the_Internet_of_Things?. He says the move could transform how Whirlpool employees get work done by increasing real-time collaboration. Indeed, he sees the potential for IT-driven transformation in other areas, too. Here Heim, who joined Whirlpool in May 2012 after 33 years at pharmaceutical giant Eli Lilly, shares his ideas on leading IT through change.
Pundits are calling 2014 the year of the IT contractor. Here are 15 tips for setting up shop and making it stick.
Peter Markos, CIO and general manager for Rotary International, contends with challenges ranging from authenticating a constantly changing list of users who need to access Rotary's systems to enabling applications that work for a vastly diverse membership.
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