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  • 2 August 2012 11:40

Avaya Expands Small and Mid-Size Business Communications Capabilities to Simplify and Secure BYOD across Asia Pacific

Company’s Flagship SME Solution Boosts Scalability, Driving Cost-Effective Collaboration for Mid-Sized Companies • New Avaya IP Office 8.1 Solution Enhances Mobility, Centralizes Management and Adds New Security Options

FOR IMMEDIATE RELEASE: Thursday August 2nd

Singapore—Avaya today announced the availability across the Asia Pacific Region of a new version of its unified communications (UC) solution for small and mid-sized enterprises (SME), Avaya IP Office 8.1, which now scales up to 1,000 users in a single location (up from 384). This gives mid-sized companies a more cost-effective, simplified way to manage more people on a network in one or multiple sites. It also provides Avaya business partners with new opportunities to provide mid-market customers with affordable, yet high-capability collaboration solutions.

Avaya IP Office 8.1—which can serve SMEs as small as 5 employees— adds innovative capabilities to tap the full potential of next-generation collaboration. This includes new mobility, management and security features—as well as custom-built services—to help SMEs efficiently and securely take advantage of BYOD (“Bring Your Own Device”) environments and advanced mobility.

SME Mobility Made Simple, Secure

An April 2012 Forrester Research study on BYOD trends reported that 56% of SME workers who use a tablet for work say they bring in their own personal tablet, while 66% say the same for their smartphones[2]. To ensure SMEs have the capabilities required for an evolving work environment, Avaya IP Office 8.1 introduces:

• Avaya Flare® Communicator, the advanced mobility app previously only available to large enterprises, is now available to Avaya IP Office SME users on Apple iPad tablets or Windows-based laptops. It enables mobile access to collaboration capabilities such as business-class calling, presence, company directory search, and management of two simultaneous calls while mobile. Avaya Flare® Communicator for iPad tablets lets users ‘drag and drop’ available contacts into a spotlight, and launch instant messages, voice calls or emails by simply tapping the screen. The Avaya Flare® Communicator for Windows brings these capabilities to laptops.

• Avaya one-X Mobile® Preferred for IP Office mobility app is now available for iPhone devices (previously announced for Android devices), bringing comprehensive business-class UC features to SME iPhone users.

• New Centralized Management and licensing capabilities eliminate the complexity of overseeing communications for multi-site environments by enabling effective management of several sites from one location. Adjustments to individual sites can be made using a simple administration tool, saving on costs, labor and time.

• Enhanced Security Options for Avaya IP Office adds protection against toll fraud, denial of service attacks, and other threats through use of a new SME version of Avaya Session Border Controller—a solution delivering a protective SIP-based firewall. It makes security easy and affordable for SMEs to implement, with advanced capabilities for mobile workers such as the ability to encrypt media and signaling connections without using a VPN for UC. Availability anticipated later calendar 3Q ’12.

• Avaya IP Office Support Service, the first support service from Avaya for SMEs, provides fast resolution, technical support from experts, and secure remote access. New SSL-VPN capabilities embedded in Avaya IP Office 8.1 help ensure secure delivery of upgrades, patches and Web-based services. Customers are entitled to major upgrades, and Avaya partners can offer it via wholesale or co-delivery models.

Additional IP Office Information:

• IP Office 8.1 can be paired with Avaya’s recently introduced ERS 3500 switches to automate network set-up. One simple command automatically configures the switches and enables IP phones on Avaya IP Office.

• Interoperability between Radvision SCOPIA endpoints and IP Office is expected at the end of 2012, offering open, cost-effective and easy-to-use video collaboration.

• Avaya IP Office is sold exclusively through Avaya’s channel partners.


Executive Quote:

“Avaya is bringing its innovation to the forefront of the SME space – and extending it further into the mid-market – which greatly expands its reach across many countries in Asia Pacific. Avaya IP Office 8.1 introduces new capabilities that help our customers and partners succeed in a shifting collaboration landscape, while ensuring they have the capacity to meet expanding communications needs.”

Adil Doctor, Director SME Solutions, Asia Pacific, Avaya

Analyst Quote:

“Avaya has done a phenomenal job by bringing high scalability to IP Office in its newest release of IP Office 8.1. The new version is built to address the needs of different user segments, including user-based licenses which empower businesses to adopt the most appropriate license structure for their needs. Among the most important new features of release 8.1, my personal favorite is the inclusion of UC applications such as mobility and video collaboration. These applications enable small to mid-size businesses to have access to similar capabilities as larger enterprises, facilitating a more even competitive playing field with large-size competitors.

“Along with the new functionality, Avaya also brings to the table the plug and play Ethernet Routing Switches 3500 and 4000 series, making it easier for SMEs to adopt a complete, integrated enterprise communications solution. And the addition of new SME support services simplifies the deployment and maintenance of a highly scalable UC solution, paving the way for SMEs to focus on their core business activity.”

Shailendra Soni, Industry Principal, APAC Enterprise Communications, Frost & Sullivan


--More than 60 percent of medium-sized firms in an online survey indicated that they provide smartphones to employees. Specific company percentages by country surveyed were: U.S. 69 %; UK 70 %; Germany 79 %; China 64 %; Brazil 64 %. Source: IDC[3] -- The top three items organizations want in a mobile security solution are 1.Centralized Functionality, 2. Logging/Monitoring, 3. Ease of Deployment. (Source: SANS Mobility/BYOD Security Survey, March 2012)

For an online media kit on Avaya IP Office 8.1, visit here.

Tags: Avaya, IP Office, Mobility, Unified Communications, SMB, SME, small business communications, mobile collaboration

About Avaya:

Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit

Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Avaya Media Contact:

Veronica Colvin Watterson Marketing Communications (02) 9929 7533

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