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  • 1 November 2004 10:08

Department of Veterans' Affairs goes live with Avaya IP Voice and Data Network

. Multi-million dollar IP convergence project completed by NSC and IBM Global Services FOR IMMEDIATE RELEASE: 1 November, 2004 Sydney, AUSTRALIA – Avaya Inc. (NYSE:AV) a leading global provider of communications software, systems and services, today announced that a new converged Internet Protocol (IP) network using Avaya technology has been successfully implemented for the Department of Veterans’ Affairs (DVA) by NSC and IBM Global Services.

The multi-million dollar project to run voice, data and phone messaging over a single IP network was managed by IBM Global Services as part of an outsourced agreement. Communications integrator NSC was jointly responsible with IBM Global Services for designing the voice and data components of the network as well as service delivery of the Avaya solution.

DVA delivers programs of care, compensation, commemoration and defence support services to Australia’s veteran and defence force communities, war widows and widowers, widows and dependants.

The new Avaya IP network, with over 6000 ports, connects 58 DVA sites across Australia, including the head office in Canberra, It delivers increased functionality and improvements in business processes, enabling DVA to deliver more effective services to the veteran community.

In addition, DVA benefits from simplified network management, gaining increased visibility into call statistics, simplified call management and configuration and overall improvements in business operations amongst its customer contact sites.

Users can be relocated with normal phone and PC access simply by plugging into their Local Area Network (LAN) connection. Because the solution is fully upgradeable, new features can be added by simply uploading firmware.

According to Bob Hay, CIO of DVA, IP Telephony was the best choice for DVA.

“After examining the market we decided that IP Telephony’s promise of providing capability to support our voice and data needs into the future, meant it was the best choice for DVA. The Avaya solution offered us the best value for money and the most sophisticated capabilities across the organisation.

“With the implementation successfully completed, we are now ready to progress to the next level and take advantage of the new applications that a converged environment can deliver to help us improve productivity and customer service,” he said.

A number of factors contributed to DVA’s decision to move to the new IP environment including the approaching end of lifecycle for its PABX technology. The existing voice and data networks consisted of many different systems provided by various suppliers and requiring support by multiple companies.

Over 3,200 Avaya 4620 IP telephones and over 500 other voice related devices have been installed across the DVA network, as well as Avaya Converged Infrastructure LAN switching equipment. Avaya’s flagship IP Telephony software, Avaya Communication Manager running on Avaya S8700 and S8300 Media Servers and Avaya SCC1 Media Gateways powers the IP solution.

“DVA is leading the way for the government in deploying advanced communications solutions to take it into the future,” said Carlton Taya, Managing Director, Avaya South Pacific. “In addition to the immediate improvements in productivity and simplified management that are possible with the new converged solution, the potential that the network has to deliver enhanced applications in future is one of the most beneficial features of IP technology.”

Tony Best, General Manager, Public Sector, IBM Australia, said that the project was a successful collaboration.

“The cooperation between DVA, Avaya, NSC and IBM Global Services was the key to success of the project, and DVA now benefits from a cutting edge voice and data environment that provides them with superior functionality and more simplified network management,” he said.

NSC manages and maintains the network in conjunction with IBM Global Services through its Australia-wide Assist network and has supported DVA’s requirements throughout the implementation.

“The converged voice and data network that we have designed means DVA can now measure the quality of service it provides to Australia’s war veterans and defence force communities more effectively,” said Craig Neil, Founder and Chairperson, NSC Group. “We have comprehensive Service Level Agreements (SLA) in place providing a guaranteed response process ensuring high-availability on the voice and data network.” Notes to Editors

IP Telephony IP Telephony is software-based technology that uses Voice over the Internet Protocol (VoIP) to transmit voice as data over a computer network. Businesses are adopting this rapidly emerging technology - which includes features such as call forwarding, toll bypass, conferencing, voice messaging and other applications - to enhance the capability of their communication network and reduce costs. About Avaya Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services. Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services -Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: About NSC The NSC Group is a wholly Australian owned company that specialises in the provision and deployment of communications solutions. For more than 14 years, NSC has specialised in the design, implementation, management, and maintenance of highly sophisticated, communication technology and is one of Australia’s largest and most in-demand suppliers. NSC Group has two major subsidiaries NSC Enterprise Solutions and NSC Carrier Technologies. NSC Enterprise Solutions offers business services, applications and solutions for converged voice and data networks, contact centres, CTI, customer relationship management, interactive voice response, unified messaging, outbound dialers and multi-service networks. NSC Carrier Technologies was established in response to the growing number of projects involving the supply and integration of specialised technologies to the carrier market. NSC Enterprise Solutions and NSC Carrier Technologies access the world’s leading communications hardware and software to bring best of breed solutions to our customer’s organisation. NSC’s client base includes some of the largest and highest profile corporate and government enterprises in Australia. We are proud to include companies such as ANZ, Lion Nathan, Allianz, 3M, Ford Credit, Avis, United Airlines, Kimberly Clark, Australian National University and McCann Erickson amongst our client base. Further information is available at About IBM Global Services IBM Global Services is the world's largest information technology services and consulting provider, generating record revenue and signings in 2003 of US$42.6 billion and US$55.5 billion, respectively. Some 180,000 professionals in more than 160 countries help clients integrate information technology with business value – from the business transformation and industry expertise of IBM Business Consulting Services to hosting, infrastructure, technology design and training services. Leveraging IBM's unequalled scope and scale, IBM Global Services delivers integrated, flexible and resilient processes -- across companies and through business partners -- that enable clients to benefit from the on demand business model by saving money and transforming their businesses to be more competitive. For more information, visit

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