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  • 13 August 2003 09:33

NETGEAR introduces innovative service programs

NETGEAR targets the enterprise market with comprehensive service programs

Sydney, Australia (August 12, 2003) Leading networking vendor, NETGEAR, is now launching new service programs, which offer businesses of all sizes standards of service previously only available to large corporates.

“When a networking product is critical to the operation of a business it needs a higher level of support,” said Ian McLean, Managing Director Asia/Pacific, NETGEAR. “Having recently introduced a range of business class products, we understand what our enterprise customers require from a service program and have developed our support accordingly.”

The new service program, designed to support NETGEAR’s business-class products, offers:

· 4-hour and next-business-day parts exchange, which covers the high-end technologies such as wireless, VPN firewall and managed switching · The replacement of defective hardware even before the product has been returned to NETGEAR · Additional revenue opportunities for channel partners, who can use their solid technical expertise to undertake some of the implementation and support themselves.

The service programs complement NETGEAR’s technology and distribution strategies aimed at the corporate market.

“NETGEAR’s success in the market results from our understanding of the technical needs and capabilities of our small-to-medium sized business customers. As the company has grown, we have applied this expertise to the enterprise market, developing products, our channel and now our support programs to successfully meet the needs of these disparate markets,” said McLean

NETGEAR will continue to offer standard three-year warranties and 24x7 free telephone support for networking products for the home and small business customers.

About NETGEAR NETGEAR provides easy-to-use, reliable networking solutions for homes and businesses worldwide. Headquartered in Santa Clara, California, NETGEAR designs and develops products that enable home and small/medium business users to share Internet access, peripherals, digital content and applications among multiple personal computers and other Internet-enabled devices. The company markets and sells its products through a global network of resellers, including more than 4,500 retail stores, mail order catalogues and online retailers. Additionally, NETGEAR offers customers free support 24 hours a day, seven days a week.

NETGEAR was named in Deloitte & Touche’s “2001 Technology Fast 50” Program for Silicon Valley, due to its 4,527 percent growth over the past five years. For more information, visit the company's website at www.netgear.com.au or call (02) 8448 2072.

A high-resolution image of Ian McLean is available at: http://www.watterson.com.au/images/NETGEAR_Ian_McLean.JPG

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