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  • AFL deploys voice recognition to remain on top of the game

    The Australian Football League (AFL) has partnered with Melbourne-based voice recognition company, Inference Communications, to keep on the top of the deluge of calls it receives from supporters during the season.

    24 Nov. 08 08:34 Written by Kathryn Edwards
  • Mazda consolidates phone systems, modernizes CRM

    The Australian operations of Japanese car giant Mazda is replacing five disparate telephone systems with a single IP-PABX and will redevelop its in-house CRM system to modernize its business and communication processes.

    30 June 08 16:41 Written by Rodney Gedda
  • Insurance company bets health on open source

    I've been writing about the use of open source software in business for nearly a decade and during that time I discovered the level of interest in free software to be somewhere between non-existent to various point solutions for routine or mission-critical tasks. It was therefore with pleasant surprise that I was invited to report on the activities of an independent Sydney-based health insurance company, IMAN International Pty Ltd, which has committed to an end-to-end open source strategy and is reaping measurable results.

    23 June 08 15:27 Written by Rodney Gedda
  • City water plugs leaks with CMS

    City West Water has reduced maintenance costs, eliminated paper based reporting and increased responsiveness with an integrated job management system and a new fleet of Next G handsets.

    04 April 08 12:32 Written by Darren Pauli

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