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In Canberra, ITSM disciples talk service management, get funky on the dance floor
IT professionals met this week in Canberra for the itSMF LEADit conference.
The show floor at the National Convention Centre in Canberra.
Telstra and Kinetic IT had booths in the exhibition.
Peter Doherty, known by some as the "ITIL Ninja", was MC for the conference.
Charles Araujo, founder of the IT Transformation Institute, opened the conference with a keynote about [[artnid:523038|the need for IT managers to become IT leaders]].
Araujo outlined [[artnid:523038|four roles for IT leaders]].
Attendees wore bands proclaiming, "I'm a Catalyst4Change."
Janine Modaro, a director at Telstra, spoke about the need to [[artnid:523046|turn customers into advocates.]]
Karen Ferris, itSMF director of publications, compared ITSM tool selection to a game of Monopoly. She noted that the vendors in this image do not correspond to the value of their property on the board.
ITSM professionals showed a more colourful side in a costumed debate about whether the service desk is irrelevant.
The red team argued the service desk is not irrelevant.
The blue team took the view that self-service is the way to go.
Naturally, things got a bit ugly.
Entrepreneur Amber Case showed off Google Glass in a keynote about [[artnid:523161|the future of the interface]].
"IT Skeptic" Rob England [[artnid:523189|hopes to find harmony]] between followers of DevOps and ITIL.
ITSM consultant Aale Roos said it's time to unlearn certain parts of ITIL.
Conference attendees had a gala awards dinner at Parliament House, sponsored by Telstra.
Drinks in Parliament House.
Of course they had living statues.
HDAA managing directorm Iain Maitland was pulled up to the stage.
itSMF Australia chair, Kathryn Heaton
A band gets the party started
Go guitar, go! Rock out!