Customers are looking for a variety of new capabilities from IT outsourcers, ranging from their involvement in business outcomes to greater knowledge of the customer's area of business, according to a report by Forrester Research.
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CIOs have long struggled to measure and demonstrate the business value of IT investments. But there's a relatively new approach to making IT investment and operating decisions -- and then proving their value to shareholders -- called the IT Capability Maturity Framework.
The majority of businesses will embrace Service Oriented Architecture (SOA) in an effort to cut costs, a new survey has revealed.