Vodafone cuts complaints
In the final quarter of 2014 Vodafone Australia managed to reduce the number of complaints per service it received while adding customers to its network.
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Telco complaints fall to 7-year low
The Telecommunications Industry Ombudsman has reported the lowest number of complaints about telcos in seven years.
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Usage alert compliance a priority as TCP code enforcement heads into year three
The Australian Communications and Media Authority (ACMA) hopes to cut bill shock with a renewed emphasis in the coming year on enforcing data usage alerts under the Telecommunications Consumer Protection (TCP) code, according to an ACMA official.
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TIO task force to field NBN grievances
The Telecommunications Industry Ombudsman (TIO) has had to set up a special team to handle rising complaints about the National Broadband Network.
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ACCAN flags concerns about NBN complaints
The Australian Communications Consumer Action Network is concerned about the number of telecommunications-related complaints in current NBN rollout sites.