Information Security Policies, Standards and Procedure
As a result of the adjustments in the way business is conducted, ownership of information does not carry the same clear accountability it once did. Physical and behavioural boundaries used to exist around information management but these can be missing in the modern workplace. Clearly thought-out information security policies, standards and procedures addressing internationally supported standards, will go a long way to addressing the risk exposure these changes have created. In this third paper, “Policies, Standards and Procedures,” we discuss guidelines for effective information security management.
The Pillar Axiom 600 system was designed from the ground up to deliver business-critical, deterministic Quality of Service (QoS) consistent with the business value of the application and its data. It eliminates the requirement to overbuy and underutilize storage to buffer against application interference in a multi-tenancy shared storage system. This allows organizations to buy the capacity they need, scale when needed, and conserve capital in the process—all while delivering consistent performance under load. Read more. Download whitepaper »
Businesses today are shifting from pushing individual products and services to building long-term customer relationships. These changes shift the firm’s focus from product profitability to customer profitability, as measured by metrics such as customer lifetime value (CLV), a forward-looking indicator of customer profitability. A key contributor to CLV is customer experience (CX), which is (in turn) influenced by customer communications management (CCM). Having data analytics in place for measuring, predicting, and controlling these factors is becoming a competitive differentiator for businesses today. This white paper, which is sponsored by OpenText, explains how CCM facilitates the customer journey and so helps to maximize CLV and discusses the importance of CX and analytics in this process. It also introduces and briefly describes OpenText’s new CCM offering: OpenText Communications Center. Sponsored by OpenText Download whitepaper »
This is an exclusive IT report on customer experience. It looks at the role Customer Experience Management (CEM) in delivering an enjoyable digital customer experience at scale. Sponsored by OpenText Download whitepaper »