Optimising Your Return on Customer Attention
Oracle Real-Time Decisions adds significant new capabilities to all your customer-contact applications, allowing you to decisively increase your Return on Customer Attention. Oracle Real-Time Decisions uses a combination of your explicitly defined business rules and automatically identified statistical information to deliver the best possible content to your customers for every single interaction. Read more.
Robotic Process Automation (RPA), a style of automation where a computer or virtual worker mimics the execution of human users’ repetitive activities without needing intervention or assistance, is not a new concept, but its potential for disruption across a vast range of sectors is immense. Independent research firm Telsyte were commissioned to examine the state of RPA in the Australian and New Zealand (ANZ) marketplace. As part of that research, Telsyte interviewed more than 300 ICT decision-makers and the findings are enlightening. Download whitepaper »
The Pillar Axiom 600 system was designed from the ground up to deliver business-critical, deterministic Quality of Service (QoS) consistent with the business value of the application and its data. It eliminates the requirement to overbuy and underutilize storage to buffer against application interference in a multi-tenancy shared storage system. This allows organizations to buy the capacity they need, scale when needed, and conserve capital in the process—all while delivering consistent performance under load. Read more. Download whitepaper »
Security is an ever-evolving threat landscape. Even with the best in-breed security systems, there is still a possibility that your company is at risk. This whitepaper covers the 8 important things CIOs need to know about whaling and some useful tips they can use to protect their organisation from being held ransom to such attacks. Download whitepaper »