Moving Service Management to SaaS - Key Challenges and How Nimsoft Service Desk Helps Address Them
In areas such as sales force automation and customer relationship management, cloud-based computing services have become the norm—and substantially improved the economics, capabilities and efficiencies customers have realised. Today, organisations can enjoy similarly substantial benefits by migrating their IT service management functions to a software-as-a-service model. This paper shows how Nimsoft Service Desk enables organisations to make the most of this opportunity.
When it comes to delivering IT services, think about how you would rate your organisation on its speed, consistency, and accuracy. Would it earn stellar marks or is there room for improvement? Read on for guidance - including action plans, best practices, and success metrics - on how to increase IT efficiency, lower costs, and deliver great business value. Download whitepaper »
The way in which people work has changed. The mobile workforce is a reality. Yet while new ways of working bring many benefits, they demand a new approach to security. For instance, how do you secure your data and applications on the internet? What happens if a device gets stolen? How do you ensure documents are secure if they are used in public environments? Can you provide quality technical support to users who are working from home? How will your employees ensure that their work and private information remains separate? Read this whitepaper to find out more. Download whitepaper »
Turn your service desk into a business function you and your company can be proud of – one that delights your customers with superior support, delivers a predictable user experience, and provides the agility to help you get ahead of the needs of your business. Download whitepaper »