Moving Service Management to SaaS - Key Challenges and How Nimsoft Service Desk Helps Address Them
In areas such as sales force automation and customer relationship management, cloud-based computing services have become the norm—and substantially improved the economics, capabilities and efficiencies customers have realised. Today, organisations can enjoy similarly substantial benefits by migrating their IT service management functions to a software-as-a-service model. This paper shows how Nimsoft Service Desk enables organisations to make the most of this opportunity.
As part of its cloud-first strategy, UTS places extremely high emphasis on the availability and security of its users’ data. The university recently adopted Microsoft Office 365 for all students and staff, while maintaining strict guidelines around data sovereignty and security. Doing so has “enabled huge productivity and collaboration gains between students, lecturers, and other faculty staff,” says Steve McEwan, Technical Services Manager, UTS. Download whitepaper »
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