How Will CIOs Meet Growing Security Threats
When it comes to protecting enterprise data, CIOs and CSOs are at a crossroads. The complexity and prevalence of security threats continue to grow, bolstered by consumer IT and mobility. The business requires and expects total freedom and choice in technology, yet risks come from any number of places: users at their desks, users working from many different mobile devices and unsecured networks, and users downloading applications at will from the Web. Hackers still have many more opportunities to grab enterprise data and are getting smarter by the day. Given the pace of change in our Web-based mobile world, who knows what next month will bring? To learn more read on.
When it comes to delivering IT services, think about how you would rate your organisation on its speed, consistency, and accuracy. Would it earn stellar marks or is there room for improvement? Read on for guidance - including action plans, best practices, and success metrics - on how to increase IT efficiency, lower costs, and deliver great business value. Download whitepaper »
Turn your service desk into a business function you and your company can be proud of – one that delights your customers with superior support, delivers a predictable user experience, and provides the agility to help you get ahead of the needs of your business. Download whitepaper »
Informed by extensive EMA research and two compelling deployment narratives, this report examines what EMA calls “next-generation ITSM” and its contributions toward optimising changing IT and business requirements. We will also contrast these advances with the risks of staying with legacy ITSM models and then evaluate and itemise the risks of “doing nothing” and allowing legacy ITSM to persist. Download whitepaper »