Whitepapers


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Electronic Signatures: Legal considerations and best practices
By Adobe | 21/3/2018

Worldwide, organisations are adopting electronic signature solutions to help reduce their carbon footprint, streamline business processes, improve security and record-keeping, and reduce costs.

Australian law allows nearly every document to be signed using electronic signatures. In these cases, electronic signatures are legally equivalent to their wet-ink counterparts and businesses would benefit from their adoption. Almost all agreements used in typical business departments, such as sales, human resources, legal and procurement in their day-to-day operations, are capable of being signed electronically.

In this paper, we will review the law as it relates to electronic signatures by analysing how such signatures are treated under the Commonwealth and State electronic transactions legislation (ET Legislation) and how such signatures are treated under general law.

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Top IT considerations for PDF Solutions
By Adobe | 20/3/2018

When selecting an enterprise PDF solution, there are many factors to consider. While perceived license savings are attractive, sound decision weighs price against hidden costs and potential compromises to your business.

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The Total Economic Impact™ Of Sage Business Cloud Enterprise Management Solution
By Sage | 19/3/2018

To better understand the benefits, costs, and risks associated with an investment in Enterprise Management, Forrester conducted in-depth interviews with two Enterprise Management customers. This study was commissioned by Sage to examine the potential return on investment (ROI) organizations may realize by deploying its Enterprise Management solution as part of Sage Business Cloud. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Enterprise Management within their organizations. Read more

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DIGITAL HEALTHCARE IN A DATA DRIVEN WORLD | How Next-Generation Data Centres are transforming healthcare
By AC3 | 7/3/2018

What do pathology labs, hospitals, medical centres, specialist rooms and diagnostic imaging centres have in common? Data. Lots of it Hear how a major healthcare provider changed its data strategy to improve performance, ensure compliance with statutory obligations, and optimise business processes around data handling

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Australia Mandatory Data Breach Notification Report
By FireEye | 28/2/2018

Australian businesses face an eye-opening transition to the new notifiable data breaches (NDB) scheme as the new legislation requires companies to notify the Privacy Commissioner, and any affected individuals, of any data breach that meets the legislative parameters within 30 days.

This white paper summarises what you need to know about the legislation, how it will affect Australian businesses, as well as some tips for how to be prepared and how best to respond publicly to any potential data breach.

Download the report to find out more.

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Driving Customer Lifetime Value with Customer Communications Management
By OpenText | 8/12/2017

Businesses today are shifting from pushing individual products and services to building long-term customer relationships. These changes shift the firm’s focus from product profitability to customer profitability, as measured by metrics such as customer lifetime value (CLV), a forward-looking indicator of customer profitability. A key contributor to CLV is customer experience (CX), which is (in turn) influenced by customer communications management (CCM). Having data analytics in place for measuring, predicting, and controlling these factors is becoming a competitive differentiator for businesses today.

This white paper, which is sponsored by OpenText, explains how CCM facilitates the customer journey and so helps to maximize CLV and discusses the importance of CX and analytics in this process. It also introduces and briefly describes OpenText’s new CCM offering: OpenText Communications Center.

Sponsored by OpenText

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To Keep the Customer, Keep the Customer Connected
By OpenText | 7/12/2017

This is an exclusive IT report on customer experience. It looks at the role Customer Experience Management (CEM) in delivering an enjoyable digital customer experience at scale.

Sponsored by OpenText

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CEM Executive's Agenda 2017: A Data-Driven Approach to Delight Customers
By OpenText | 7/12/2017

This exclusive Aberdeen Group report covers Customer Experience. It highlights the top priorities that are driving Customer Experience (CX) programs in 2017 and beyond.

Sponsored by OpenText

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Delivering the Continuous Connected Customer Journey
By OpenText | 7/12/2017

Here is an exclusive IT report on customer experience. It looks at how organisations can orchestrate an exceptional digital customer experience.

Sponsored by OpenText

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Design Communications for Superior Digital Experience
By OpenText | 7/12/2017

Take your communications to the next level with these five best practices.

Sponsored by OpenText

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