Unified communications Whitepapers


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Communication Enabled Business Processes: The True Value of Unified Communications
By Polycom | 18/3/2011

This paper argues that Communication-Enabled Business Processes (CEBP) expose the true value of unified communications. Through reducing or completely removing human latency in processes, CEBP allow organizations to enjoy huge competitive and operational advantages.

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Demystifying Unified Communications
By Shoretel | 2/5/2011

Read here how IP telephony systems enable businesses to leverage fully the power of Unified Communications.

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Finding Common Ground for Collaboration in Virtual Organisations
By BT Australasia | 14/10/2013

Whilst offices are still one of our most powerful collaboration tools available, global collaboration requires us to communicate wherever we happen to be using a host of other tools. In this whitepaper, we look at the future of business collaboration technologies and strategic orientation that leads to best practice.

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Forrester Research: Build a Better Business Case for UC
By Shoretel | 2/5/2014

This report outlines a solution for IT I&O professionals building out communications and collaboration infrastructure. It’s designed to help define and build the business case for unified communications (UC), including key needs, drivers, and likely benefits of a UC deployment.

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Frost & Sullivan Research: A Structured Approach to Deploying Communications Endpoints in the Enterprise
By Shoretel | 2/5/2014

Communications endpoints are a key part of the enterprise workers' tool kit. But businesses must address security and operating costs arising from BYOD arrangements. This guide covers the four phases of a communications endpoints deployment to maximize the return on IT and communications investment.

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GRC: A Framework for Organisational Sustainability
By Laserfiche | 31/8/2011

The theory is that GRC allows organisations to open communication between, and deliver visibility across, programs. Breaking down department program silos provides employees with information that helps them meet their objectives and gives the organisation assurance that its processes are operating as designed.

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How to Choose an SMB - Unified Communications as a Service (UCAAS) Solution
By IDG Communications | 4/11/2011

The on-premise deployment of Unified Communications (UC) continues to be a source of considerable corporate angst especially for the Small to Medium Business (SMB) sector. IT research firm Gartner believes UCaaS will be adopted as an adjunct service by large enterprises and as a core service by SMBs before 2015. To help SMBs choose the best offering and develop a suitable roadmap Computerworld has prepared this special feature profiling the major offerings in the Australian market.

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How Unified Communications Pays For Itself
By Shoretel | 1/2/2011

Best Practice Tips on building a Comprehensive Business Case for Unified Communications

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Leadership and technology: Mobility and BYOD insights for midmarket enterprises
By Cisco | 12/11/2013

BYOD trends are putting pressure on IT departments to support all personal mobile devices in all work spaces, while Analysys Mason forecasts that revenue from mobility for mid-market enterprises will grow to US$79 billion by 2018. This white paper looks at the power of mobility as part of a unified communications (UC) platform; the competing interests of IT departments, and why vendors supplying these solutions are well prepared to meet the needs of mid-market enterprise technology and business challenges.

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Managed telephony discussion paper
By Crosspoint Telecom | 26/8/2015

At a business level, modern organisations frequently adopt a mix of managed and self-managed services in order to meet their internal technology requirements. However, the question remains: what’s the right balance between managed and self-managed telephony services for a company? This paper provides an overview of the components of an IP-based telephony solution, as well as the various managed options and services available to your business.

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